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Practice makes perfect with people skills

Question: What are some things I can do or practice so that I’m more natural and professional during face-to-face communication?

Answer: Improving your interpersonal skills is something that cannot happen overnight.

The only way to improve is to practice and actually do it. Many of the skills may take time for you to adopt; however, some quick little techniques also can start to make things easier almost immediately.

• Stay professional. Remember no matter whom you’re talking to, make sure you are at your best. The way you act reflects on your character. Learn to deal with situations in an appropriate way.

• Establish credibility. Be sincere. If you are truthful and up-front with people, it will go a long way to gaining others’ respect and trust.

• Understand others’ point of view. Remember to reflect on what others tell you. Even if you disagree, take the time to learn and understand where they are coming from.

• Learn about others. Take time to talk with employees or clients. Conversations do not need to be work related, rather simple conversations that help you learn about the person and build rapport.

• Be confident. Keep eye contact and your body relaxed. Be sure to speak clearly and at a moderate pace.

(Michael Crom writes the Success Coach column. He is executive vice president of Dale Carnegie Training. For advice on work issues, e-mail carnegiecoach@dalecarnegie.com.)